A: They are as follows:
Premium Member Services Department Email: premium.member@avlci.com Landline: (+63 2) 5335-1111 and press 2 Mobile (Smart): (+63) 920-978-2986 and (+63) 949-994-8913 Viber and WhatsApp: (+63) 949-994-8913
Member Services Department (Astoria Plaza and Astoria Palawan Members) Landline: (+63 2) 5335-1111 and press 1 Mobile (Globe): (+63) 917-531-8574 and (+63) 917-545-9683 Mobile (Smart): (+63) 908-872-7893 and (+63) 919-911-3961 Viber: (+63) 919-911-3959 WhatsApp: (+63) 908-872-7952
Credit and Collection Department Email: collectionmain@avlci.com and creditdeluxe@avlci.com Landline: (+63 2) 5335-1111 and (+63 2) 8687-1111 Locals: 8768, 8770, 8772, and 8773 Direct line: (+63 2) 8634-6914 Mobile (Globe): (+63) 917-599-5064 Mobile (Smart): (+63) 918-448-1798 and (+63) 939-335-6294 Viber and WhatsApp: (+63) 927-227-3058, (+63) 961-176-5557, and (+63) 999-885-9783
Accounting Department Email: accounting@avlci.com Landline: (+63 2) 5335-1111 Local: 8794 Mobile (Smart): (+63) 908-872-8022
A: As an AVLCI member, you get up to 1 holiday week per year which you can avail of at different Astoria properties in the country or at 4,200 affiliated resorts in over 110 countries worldwide through RCI. You are eligible for exclusive promos and discounts, as well as 15% off on top of the lowest available rate on our websites when reserving a room outside of your holiday week. In addition, you can also enjoy 15% discount on food and beverage, 10% discount on banquet, and 15% discount on luxurious spa treatments at any of Astoria Hotels and Resorts’ outlets
A: You can use your holiday week at Astoria Plaza in Pasig City, Astoria Greenbelt in Makati City, Astoria Palawan in Puerto Princesa, Astoria Boracay and Astoria Current in Boracay, Astoria Bohol and Astoria Bohol Lantawan Villas in Baclayon, Stellar Potter’s Ridge in Metro Tagaytay, and Stellar Pansol in Laguna. Aside from these, you can also enjoy it at 4,200 affiliated resorts in over 110 countries worldwide through RCI.
A: Yes, there is a correct way to split your week entitlement. You can either:
You may also use your week in one go: Sunday (check-in) to Sunday (check out).
A premium member may book at any Astoria Hotels and Resorts properties with no extra charge. Meanwhile, a regular member may book at his/her home resort with no extra charge or at other Astoria Hotels and Resorts properties with a minimal reservation fee of PHP 3,000 for a full week or PHP 1,500 per split week reservation.
A: The correct check-in time is 4:00 PM, while the correct check-out time is 11:00 AM. These are being observed and followed in all Astoria properties.
A: You need to settle your AMF on or before December 1 of the previous year. The Credit and Collection Department sends the billing to all members every October, giving them ample time to prepare for the due date. Unsettled AMF may result to members being unable to enjoy the benefits of their membership.
A: Here is the conversion matrix for you to see which type of room is available to the specific kind of membership you purchased, in case your room type is not available in the resort/hotel you intend to stay in.
Regular Membership
Premium Membership
A: As a One-Bedroom Suite member, if you book in your home resort (Astoria Palawan or Astoria Plaza), we will provide you with a One-Bedroom Suite good for 4 guests. For other properties, we will provide you with a studio room, which can accommodate 4 guests as well.
A: Here are the rates quoted in Philippine Peso (PhP):
A: A member is entitled to 1 room per booking. However, during lean season (July to September), we try to accommodate up to a maximum of 2 units per booking (subject to space availability). But please take note that the second unit is of lower category but can still occupy the same number of guests.
A: A member can book a maximum of 3 rooms using his/her exclusive discount. Requests for more rooms will be referred to the Room Sales Department.
A: Members are entitled to a 15% discount to be applied to the published rates on our websites.
A: Simply contact us with the details of your holiday, including the intended dates of travel (give us at least 3 options), destination of choice, and the number of people traveling with you (specify the adults and children with their respective ages). We will be more than happy to assist you in checking the availability of your preferred hotel/resort and confirming your holiday.
A: Because a vacation is a planned family activity, it is recommended that you book your holiday as far in advance as possible or at least three months prior to your preferred date. This is to give time for any obstacles that may be encountered in the booking process. Would you believe that there are some members who book a year in advance?
A: When using your holiday entitlement at Astoria Palawan, regular members get one-time access, while premium members are entitled to unlimited access.
A: As premium members, you have the privilege to a one-time round-trip transfer during your week availment (split or full week, mini break, or gift certificate) at the different Astoria properties. The round-trip transfers are not exclusive, meaning you will be joined by other members or guests.
A: AVLCI has been an RCI President’s Club awardee from 2012 to 2023. This is presented annually to RCI’s top performing affiliates around the world. It recognizes the excellent resorts that share a commitment to transform the vacation experience. Furthermore, Astoria Plaza (2006-2023), Astoria Palawan (2013-2023), Astoria Boracay (2016-2023), and Astoria Current (2018-2023) are hailed as RCI Gold Crown Resorts for attaining the highest level of excellence in resort accommodation and hospitality.
A: RCI’s extra vacations are week-long breaks at RCI-affiliated resorts that you can purchase with cash. These are just like regular RCI exchange vacations where you get the same spacious resort-style accommodation, benefits, and amenities from RCI without having to exchange your ownership week.
A: RCI’s toll-free numbers are as follows:
• 1800 8739 5267 – Globe • 1800 1651 0639 – PLDT line
A: The member will be issued 1 RCI number as RCI can just combine the 2 memberships. However, he/she will still have 2 membership usages.
A: Just log into www.rci.com and at the top page of the RCI website, you will see “Search for a Vacation.” The system will show on the left side of the screen the “Resort Directory.” Just click this and the monitor will show a list of affiliated resorts in different destinations.
A: Yes, it can be extended, provided that you combine the expiring week with a newly deposited week so that the validity is prolonged for another 2 years. Furthermore, a combined fee of S$108 for 1 year and S$158 for 2 years will be imposed by RCI.
A: Split weeks under RCI are limited only and mostly applicable in Asian countries.
A: RCI no longer issues a physical kit. The RCI ID is sent via email after the completion of enrollment with RCI.
A: If you upgrade to a premium membership, AVLCI will enroll you to a 5-year platinum membership with RCI. This is on top of the membership renewal which you paid for. In effect, your enrollment with RCI will be for a period of 10 years (5 years from your renewal and 5 years under the upgraded premium membership).
A: Our Member Services Department sends out the holiday entitlement form every last quarter of the year. The earlier you sign up and submit the form, the more weeks you can choose from based on RCI’s inventory. You can deposit your week up to 2 years in advance, and the earlier you do so, the greater your week’s trading power will be. Depositing early not only means you get the maximum trading power value to use when booking your exchange vacation, it also means you have more time to search for your next dream vacation.
A: When a member deposits a week of timeshare ownership, RCI converts this into points and this is what is known as the deposit trading power. To check your deposit trading power, you can go through the RCI website at www.rci.com and click on “Manage My Deposit” and select “Deposited Week” on the left side of the screen. The system will show you the details of your points under the “Deposit Trading Power.”
A: If you do not renew your membership with RCI, you are not allowed to check into its affiliate hotels and use the other benefits that go along with it. On top of that, when your account goes dormant for 3 years or more, this is automatically deleted in the RCI system.
A: Normally, this should be during the 1st quarter of the year or before March 31.
A: Unfortunately, you can no longer pull these out and use with AVLCI.
A: Yes, a member can use the deposited week which will serve as a discount for cruises.
A: If your membership payment is at 69% or below, you may avail of the following:
If your membership payment is already at 70% and above, you are entitled to the following:
A: Yes, members are able to book thousands of cruise lines via RCI at members’ only rates. Once you become a full RCI member, you will be able to use your trading power (your week entitlement) for discounting the cruise fares up to a maximum of 4 cabins.
A: There is no timeshare (hotels selling vacation ownership) in these places. Hence, getting an affiliated property is a challenge. RCI recognizes the demand, so they have contracted several hotels so we can offer special rental prices to our members. At times, these rental units are also subsidized by RCI and offered as normal exchanges to their platinum members.
A: RCI often sends an email communication when there are new destinations, as well as any promotional campaigns, to inform their members. They also put up a banner on www.rci.com as a communication channel to announce the addition of new resorts to the RCI network. It is important to ensure that you regularly update your contact details to stay connected with RCI.
A: Deposited weeks with RCI are valid for 2 fiscal years.